Accessibility Statement for Discover Ashfield App
This accessibility statement applies to Discover Ashfield mobile application.
This mobile application is run by Discover Ashfield. We want as many people as possible to be able to use this mobile application.
On a phone or tablet you can use the built-in Apple iOS or Android accessibility settings to make some parts of the App more accessible.
AbilityNet.org.uk has advice to help you make your device easier to use if you have a disability.
How accessible this App is
We regularly test our content to Web Content Accessibility Guidelines (WCAG) 2.1 on both mobile and desktop devices. We have a language style guide and we work towards making the mobile application text as simple as possible to understand.
We know some parts of this mobile application are not fully accessible:
- Map – people using the app with adaptive tech may encounter issues using the map with in the app
- Augmented Reality - people using the app with adaptive tech may encounter issues using the AR trail function with in the app.
Feedback and Reporting accessibility problems with this mobile application
We're always looking to improve the accessibility of this App. We respond positively to feedback.
If you find any problems not listed on this page or you think we're not meeting accessibility requirements:
email:
- discoverashfield@ashfield.gov.uk
Telephone: 01623 450000
We’ll consider your request and get back to you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this mobile application’s accessibility
Discover Ashfield is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Disproportionate burden
Augmented Reality
It’s not possible to make augmented reality functionality fully accessible due to the nature of the technology and the heavy reliance on imagery to present information, too much to be described alone.
Content that’s not within the scope of the accessibility regulations
Map
People using the app with adaptive tech may encounter issues using the map within the app, but the map is used for navigational purposes so is not covered by the regulations.
What we’re doing to improve accessibility
Our mobile application will be monitored for accessibility issues to allow all members of the team to react to any issues. Tests will be automated and manual.
Training will be provided to all editors with accessibility at the forefront.
Preparation of this accessibility statement
This statement was prepared on Friday 24 January 2025. It was last reviewed on Friday 24th January 2025.
This mobile application was last tested on 25 January 2025. The test was carried out by Ashfield District Council.